Holiday Complaints
and
How To Deal With Them

If you are unfortunate enough to have some holiday complaints, let us show you the best way to deal with them.

Around 35 million people will travel abroad this year in search of the perfect holiday.

A dream that can be realised, but for some people it can be the holiday from hell.

To help you sort out any problems that could arise, we list below the following information and hopefully some pointers that will set you off in the right direction regarding your complaints.

Holiday complaints vary from mass illness, unclean kitchens, long flight delays, and possibly airlines that are woefully ignorant regarding EC regulations.

There is also an increase in crime, particularly involving burglaries in hotel rooms that look suspiciously like 'inside' jobs' because there is no sign of a break-in.

According to the Association of British Insurers, their claims are also rapidly increasing.

However, it is time to think positive. You will probably have a good holiday, but if you don't, here are some tips that will making complaining easier.

1. If something is wrong - complain immediately. Do not allow this holiday complaint to fester in your mind.

Poor and substandard accommodation is one area which is a bone of contention and account for most complaints to ABTA.

2. If applicable, take some photographs. One picture is worth a thousand words.

3. Collect the names and address of any people who are similarly affected in this holiday complaint. this particularly applies in the case of sickness and diarrhoea.

Outbreaks of mass sickness continue to plague holiday makers. some hotels are lax about this, continuing to allow travelers to arrive week after week without carrying out elementary hygiene precautions or tests. Where a company can be proved to not have acted to protect your health it can be made to pay compensation. On your return contact your doctor for tests to establish the nature of the illness you have suffered. Then you are able to make a claim accordingly. Do not allow the company to see your medical records, as this may prejudice your claim.

4. Do not accept the first offer you may be made if it is not acceptable. Negotiate.

5. If your flight is delayed or you are bumped off a particular flight, you may be due compensation between 250 to 600 euros, and you must be offered refreshments for delays of more than two hours to four hours depending on your final destination. airlines which cancel flights must provide alternative travel.

Always address your initial complaint to the airline.

6. Keep you helpline telephone numbers handy and if necessary make use of them to establish your original complaint.

4. Do not accept the first offer you may be made if it is not acceptable. Negotiate.

5. If your flight is delayed or you are bumped off a particular flight, you may be due compensation between 250 to 600 euros, and you must be offered refreshments for delays of more than two hours to four hours depending on your final destination. airlines which cancel flights must provide alternative travel.

Always address your initial complaint to the airline.

6. Keep you helpline telephone numbers handy and if necessary make use of them to establish your original complaint.

7. Payment by Credit Card. You may be able to claim the cost of a disastrous holiday if you made direct payment to the company concerned via credit card. In order to claim you must have paid for a holiday costing between £100 and £30,000 on your credit card.

If you have made the payment via an agent or website then your claim may be refused. If you are unhappy with the situation take your case to the Financial Ombudsman.

In addition the European Consumer Centres Network give information for travelers. The exception is Spain which has its own network. Hotels in this country are compelled to display complaints forms at reception.

8. In theory the above rights may apply if you book yourself directly with airlines and hoteliers. In practice these rights may be more difficult to enforce successfully.

Independent travelers should think very carefully how they book accommodation. Claiming against a credit card company may be very difficult in these circumstances.

It all boils down to caveat emptor - buyer beware. On the lighter side, you might like to take a look at some of the complaints other people have submitted. Strange Complaints and then there is Ridiculous Holiday Complaints


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